I’m not talking about our systems of record or even talent management technologies here.
But all the other stuff which is available to us – social, mobile, gamified etc…
I’ve been at Europe’s Enterprise 2.0 Summit in Paris for the last two days, and the good news is that there seem to be quite a few HR people here.
But we’ve still come in for all the usual criticism. In particular there was a session yesterday on the ‘social business mindset‘ which turned into a bit of a ‘We Hate HR’-fest, talking about HR people who can only follow policy and generally get in the way of how things are done.
There were two particular criticisms, both of which I tried to respond to:
- HR people are purely administrative and transactional – this was pretty easy to respond to. After all we all know plenty of reactive – or even unreactive – employees in IT and other departments too.
- HR don’t use the tools (why not? – this is all about connecting people). This was harder to respond to….
I got my best feel of this using Yammer a couple of years ago to support a UK based HR community I set up a couple of years ago. Conversation naturally included the use of Yammer within our members’ own organisations where by far the most prevalent response was ‘well I’m on it, but I’m the only person on our HR team who is’.
Of course it’s not the case across the board – one of the other people at the session was an HR person from Yum Brands who suggested that HR has a higher take-up of their social networking system than any other function.
But in general, the statement is largely true. Why don’t we use the technologies that are available to us? It’s not the main reason for using them, but in addition to these, other functions already have enough of a case to hate HR – why give them one more stick to beat us?
Jon is a writer, speaker and consultant on Strategic HCM.